Autocue
A Vitec Group brand
Vitec Group Websites

Logo

+1 (203) 929 1100

facebooktwitter

Call us on

+44 (0)208 665 2992

Sales Enquiries Email Support

FAQs | Autocue QTV

Software support for teleprompters, scripting, newsroom and video servers is available immediately during working hours from any of our offices (London & New York). You can call any of these support teams, regardless of where you purchased your system.

Q. How do I register QStart?

Q. How do I register QStart for Mac?

Q. How do I configure my monitors in QStart?

Q. How do I configure my monitors in QStart for Mac?

Q. Prompting is not smooth in QStart, what can I do?

Q. How do I clean the teleprompter glass?

A. Glass should be carefully removed from the hood and cleaned in warm soapy water, or using a non-abrasive detergent. If you use a standard glass cleaning product, you will remove the reflective coating on the glass and it will need replacing.

Q. What is the latest version of the teleprompting, scripting and newsroom software and where can I download it?

A. The latest release build of all our teleprompting, scripting and newsroom software can be found in the downloads section. Please contact your local support team to request the password.

Q. Where can I purchase your products from?

A. Our Master and Professional products are sold through a dealer network. To find you local dealer, please go to the contact page and click on "Find your local dealer". If you are unable to find a dealer near you, please contact our sales team directly who will be able to help. Our Starter Series products can be purchased directly through this website or over the phone, and they can also be purchased from your local dealer.

Q. How long is my teleprompter under warranty?

A. All our Master Series monitors carry an extended 2-year warranty. All our Professional Series monitors, Starter Series monitors, controllers and other hardware carry a 1-year warranty. All metalwork carries a 3-year warranty. Software support is provided free of charge during office hours to our Prompting & Presentation customers for the lifetime of the product.

Q. I have a problem with one of your products, who should I contact?

A. In the first instance, you should contact your local dealer who will be able to provide first line support. If you purchased directly, or need to contact us directly, you should contact hardwaresupport@autocue.co.uk for all hardware related issues, or softwaresupport@autocue.co.uk for all software related issues.

Q. What are the pin outs for the serial foot control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

Q. What are the pin outs for the serial 2-button hand control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

Q. What are the pin outs for the serial multi-button hand control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket

Q. What is the standard and maximum length of the foot control cable?

A. The standard length of the foot control cable is 8m but it can be extended to a maximum of 100m on request.

Q. What is the standard and maximum length of the serial 2-button hand control cable?

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

Q. What is the standard and maximum length of the serial multi-button hand control cable?

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

Q. What is the length of the video cable supplied with teleprompters?

A. The standard length is 25m - this can be extended by request.

Q. What is the length of the robotic conference stand data cable?

A. The standard cable length is 10m - this can be extended by request.

Q. What value potentiometer is used in the serial foot control?

A. 10K.

Q. What value potentiometer is used in the serial 2-button hand control?

A. 100K

Q. What value potentiometer is used in the serial multi-button hand control?

A. 10K.

Q. What is the filter factor of the teleprompter glass?

A. The filter factor of the teleprompter glass is 0.5 of a stop.

Q. Which way round does the teleprompter glass go?

A. The blue dot in the corner of the glass should face the presenter.

Q. What are the pin outs for the cue light?

A. The pin outs for the cue light are 1 and 3.

Q. What is the voltage and the current of the teleprompter cue light?

A. The voltage and current of the cue light is 12v 3w.

Q. What are the pin outs for the teleprompter cue light sensor?

A. The pin outs for the cue light sensor are 1 and 2.

Q. What are the pin outs for the teleprompter monitor D.C input?

A. The pin outs for the D.C input are +v4 and -v1.

Q. Can I change the connector of a Wincue or IMT foot control to use on a serial line?

A. No - the serial foot control has a different drive card and wiring to the others.

Q. How do I setup/install QMaster?

Q. How do I find the QBox MAC address?

A. Open a command prompt and ping the QBox by its IP address. Make sure you get a response. Type this command: arp –a {QBox IP address} (For example: arp –a 208.152.199.201) This will return the mac address.

Q. How do I display Arabic/ Other right to left complex languages on my teleprompter correctly?

A. If using a QBox, you will require a QBox with r2 firmware. Please also ensure you have bi-directionality setting on.

Q. Why does Arabic not justify correctly when scrolling down?

A. The setting 'Use temporary file for scroll buffers' needs be on (within Tools>Options>Prompt Engine>Settings)

Q. When text/remarks/comments are marked to NOT be displayed (within ENPS) why does the prompter display it?

A. If text that has been marked as 'Not Prompted' within ENPS rundown yet appears on the prompter regardless check 'follow ENPS commands' is selected within the ENPS interface options.

Q. What languages will work in QPro?

A. QPro will work with any Unicode 2.0 compliant language.

Q. How do I turn on/off Auto-Save in QPro?

A. Tools->Options->Single Column Editor Prefs.

Q. How do I turn on/off the Cue Marker in QPro?

A. Tools>Options>Prompt Engine>Settings.

Q. How do I change the default font for scripts in QPro?

A. Tools>Options>File Based Queues>Single-column Defaults, click choose font, select font and restart QPro.

Q. Prompting is not smooth in QPro. How can I adjust the scroll control?

A. Tools>Options>Prompt Engine>Calibration. Click on Free, put your mouse on the red line and adjust it accordingly. Also ensure your PC's screen resolution is set to no higher than 800 x 600 and 256 colours.

Q. How do I adjust the location of my Cue Marker in QPro?

A. Tools->Options->Prompt Engine->Settings, adjust the width and test it. Note: Width will be grayed out if “No cue marker” is selected.

Q. Is there a way to stop QPro from creating a new blank script on startup?

A. Yes, Tools->Options->Startup->Open New Runorder (uncheck this option).

Q. I've just installed QPro - how do I get my scroll controller to work?

A. Go into Tools->Options->Scroll Controls. Highlight “standard” and click Delete. Click Add, type in a name and choose the appropriate controller. Keep the defaults and test the scroll control. If you have multiple COM ports on your pc you may need to test each port. You must delete the scroll control and restart QPro each time you want to test a different COM port.

Q. How do I capitalise the whole script? (not available in QStart)

A. This can be accomplished by selecting all text (Ctrl A) and toggling the case by pressing the Toggle Case button in the menu bar (a=A). You can also use the quick key command Alt F3 for all caps and Alt F2 to return to sentence case. These commands and shortcuts can be found under the FORMAT menu found at the top of your QMaster program window.

Q. What's the best way to format my script on a teleprompter?

A. Be sure to separate phrases and sentences in a paragraph with returns. If you can separate the beginnings and endings with spaces, it will make it much easier to read. Also take care to put more spaces at the end of an item - this will prevent the presenter from continuing to read when the item has come to an end.

Q. What font type should I use on a teleprompter?

A. Using a sans-serif font is highly recommended. It cuts down the visual clutter and when combined with the all-caps presentation, the script is very easy to read and is very standard across the industry - including videotape, news and live-event productions. Sans-serif means 'without feet'. Examples include Arial, Tahoma, Veranda.

Q. What font size should I use on a teleprompter?

A. There is no standard font size in the industry. Be sure to check the actual output of the prompter monitor so you can estimate the required font size for the application. Remember that font sizes that are too big will cause scroll speed issues for you as well as contextual issues for talent. Also keep in mind that offering fewer options can keep your job from becoming unnecessarily complicated- more likely than not, if it's good enough for you it will be good enough for talent. If it isn't good enough, talent will tell you and you can then make necessary adjustments. Adjust font size by clicking the font button (TT) on the menu bar or use the quick key combination Ctl F.

Q. What colour font and background should I use on the teleprompter?

A. Standard color is white text on black background. If talent has trouble with white on black, try yellow on black (this is the highest contrast color combination for the human eye). You can do this very quickly by using the quick keys Alt A to select all text and Alt 4 to change the text to yellow.

Q. What should I use inverse colours for on the teleprompter?

A. Inverse colors are usually used to display production cues that should not be spoken. These cues would include: - Item Title - Talent Name - Next Camera - Mark SOT or Video Clip You can invert text by selecting the word and pressing the inverse toggle button on the menu bar (AA) or by using the quick key Ctrl E. If talent prefers to read black text on a white background, use the command PROMPT -> INVERT COLOURS.

Q. How can I best cope with long words on my teleprompter?

A. Most prompter operators reduce the size of the font for large words so that they fit on a single line. Alternatively, you can toggle the word into lower case or you can hyphenate. Note that a hyphen will show up on the second line and has limited use.

Q. What is the cue timer and when should I use it? (Not available in QStart)

A. A cue timer is useful for ad-libbed segments. An example is an interview or an award acceptance speech. This will count down a pre-determined time and will display a message at the end. You can invoke this cue timer by clicking the white clock on the menu bar and start the countdown by clicking the red clock on the menu bar.

Q. How do I make live edits on my teleprompter? (QMaster only)

A. QMaster allows editing text while in the middle of prompting. The first step is to unlink the edit pane from the prompt video output. This can be done by clicking the Prompt Tracking button on the menu bar. You can then open any story in the edit window independently from the position of the on-camera prompt output.

Q. Can I hide banners from being prompted? (Not available in QStart)

A. Yes. FILE -> PROPERTIES -> BANNER Tab -> Uncheck ENABLED

Q. How do I create queues and skeletons?

A. See our software tutorial on queues and skeletons: http://www.autocue-qtv.com/autocueppvid

Q. How do I change the default pane for editing scripts?

A. Please see our software tutorial on changing the default pane for editing scripts: http://www.autocue-qtv.com/autocueppvid

Q. How Do I scale the the QBox teleprompter output so that wrapping and margins stay the same, but the overall size is increased/decreased?

A. Scale the output of the QBox at this menu selection: TOOLS -> OPTIONS -> PROMPT ENGINES -> PROMPT SETTINGS