FAQs | Autocue QTV

A. Glass should be carefully removed from the hood and cleaned in warm soapy water, or using a non-abrasive detergent. If you use a standard glass cleaning product, you will remove the reflective coating on the glass and it will need replacing.

A. The latest release build of all our teleprompting, scripting and newsroom software can be found in the downloads section. Please contact your local support team to request the password.

A. Our Master and Professional products are sold through a dealer network. To find you local dealer, please go to the contact page and click on "Find your local dealer". If you are unable to find a dealer near you, please contact our sales team directly who will be able to help. Our Starter Series products can be purchased directly through this website or over the phone, and they can also be purchased from your local dealer.

A. All our Master Series monitors carry an extended 2-year warranty. All our Professional Series monitors, Starter Series monitors, controllers and other hardware carry a 1-year warranty. All metalwork carries a 3-year warranty. Software support is provided free of charge during office hours to our Prompting & Presentation customers for the lifetime of the product.

A. In the first instance, you should contact your local dealer who will be able to provide first line support. If you purchased directly, or need to contact us directly, you should contact hardwaresupport@autocue.co.uk for all hardware related issues, or softwaresupport@autocue.co.uk for all software related issues.

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

A. The pin outs are 2.3.4.5.7 on a 9-way D socket

A. The pin outs are 9.10.11.12 on a 15-way D plug.

A. The pin outs for the serial line are 2.3.4.5.7 on a 9-way D socket. The pin outs for the IMT line are 1.5.6.9 on a 9-way D plug.

A. The pin outs are 1.5.6.8.9 on a 9-way D plug.

A. The pin outs are 1.4.5.6.9 on a 9-way D plug.

A. The standard length of the foot control cable is 8m but it can be extended to a maximum of 100m on request.

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

A. The standard length is 25m - this can be extended by request.

A. The standard cable length is 10m - this can be extended by request.

A. 10K.

A. 100K

A. 10K.

A. 470K.

A. The filter factor of the teleprompter glass is 0.5 of a stop.

A. The blue dot in the corner of the glass should face the presenter.

A. The pin outs for the cue light are 1 and 3.

A. The voltage and current of the cue light is 12v 3w.

A. The pin outs for the cue light sensor are 1 and 2.

A. The pin outs for the D.C input are +v4 and -v1.

A. No - the serial foot control has a different drive card and wiring to the others.

A. Open a command prompt and ping the QBox by its IP address. Make sure you get a response. Type this command: arp –a {QBox IP address} (For example: arp –a 208.152.199.201) This will return the mac address.

A. If using a QBox, you will require a QBox with r2 firmware. Please also ensure you have bi-directionality setting on.

A. The setting 'Use temporary file for scroll buffers' needs be on (within Tools>Options>Prompt Engine>Settings)

A. -Enable Zero-Conf (local probe) mode on QBox -Make sure PC or laptop is set to DHCP -Plug up crossover cable (or straight-thru with crossover adaptor) -Restart QBox and after reboot note IP address (should start with 169.254.x.x) and Hostname -Add this IP address into the PC hosts file along with the Hostname apppended with .local (eg. QBox0084.local). Use the localhost line in the hosts file as a guide to formatting. -In QMaster 1.5 when defining your QBox use the Hostname.local data rather than the IP address. -You should now be able to connect and prompt.

A. If text that has been marked as 'Not Prompted' within ENPS rundown yet appears on the prompter regardless check 'follow ENPS commands' is selected within the ENPS interface options.

A. QPro will work with any Unicode 2.0 compliant language.

A. Tools->Options->Single Column Editor Prefs.

A. Tools>Options>Prompt Engine>Settings.

A. Tools>Options>File Based Queues>Single-column Defaults, click choose font, select font and restart QPro.

A. Tools>Options>Prompt Engine>Calibration. Click on Free, put your mouse on the red line and adjust it accordingly. Also ensure your PC's screen resolution is set to no higher than 800 x 600 and 256 colours.

A. Tools->Options->Prompt Engine->Settings, adjust the width and test it. Note: Width will be grayed out if “No cue marker” is selected.

A. Yes, Tools->Options->Startup->Open New Runorder (uncheck this option).

A. Go into Tools->Options->Scroll Controls. Highlight “standard” and click Delete. Click Add, type in a name and choose the appropriate controller. Keep the defaults and test the scroll control. If you have multiple COM ports on your pc you may need to test each port. You must delete the scroll control and restart QPro each time you want to test a different COM port.

A. This can be accomplished by selecting all text (Ctrl A) and toggling the case by pressing the Toggle Case button in the menu bar (a=A). You can also use the quick key command Alt F3 for all caps and Alt F2 to return to sentence case. These commands and shortcuts can be found under the FORMAT menu found at the top of your QMaster program window.

A. Be sure to separate phrases and sentences in a paragraph with returns. If you can separate the beginnings and endings with spaces, it will make it much easier to read. Also take care to put more spaces at the end of an item - this will prevent the presenter from continuing to read when the item has come to an end.

A. Using a sans-serif font is highly recommended. It cuts down the visual clutter and when combined with the all-caps presentation, the script is very easy to read and is very standard across the industry - including videotape, news and live-event productions. Sans-serif means 'without feet'. Examples include Arial, Tahoma, Veranda.

A. There is no standard font size in the industry. Be sure to check the actual output of the prompter monitor so you can estimate the required font size for the application. Remember that font sizes that are too big will cause scroll speed issues for you as well as contextual issues for talent. Also keep in mind that offering fewer options can keep your job from becoming unnecessarily complicated- more likely than not, if it's good enough for you it will be good enough for talent. If it isn't good enough, talent will tell you and you can then make necessary adjustments. Adjust font size by clicking the font button (TT) on the menu bar or use the quick key combination Ctl F.

A. Standard color is white text on black background. If talent has trouble with white on black, try yellow on black (this is the highest contrast color combination for the human eye). You can do this very quickly by using the quick keys Alt A to select all text and Alt 4 to change the text to yellow.

A. Inverse colors are usually used to display production cues that should not be spoken. These cues would include: - Item Title - Talent Name - Next Camera - Mark SOT or Video Clip You can invert text by selecting the word and pressing the inverse toggle button on the menu bar (AA) or by using the quick key Ctrl E. If talent prefers to read black text on a white background, use the command PROMPT -> INVERT COLOURS.

A. Most prompter operators reduce the size of the font for large words so that they fit on a single line. Alternatively, you can toggle the word into lower case or you can hyphenate. Note that a hyphen will show up on the second line and has limited use.

A. A cue timer is useful for ad-libbed segments. An example is an interview or an award acceptance speech. This will count down a pre-determined time and will display a message at the end. You can invoke this cue timer by clicking the white clock on the menu bar and start the countdown by clicking the red clock on the menu bar.

A. QMaster allows editing text while in the middle of prompting. The first step is to unlink the edit pane from the prompt video output. This can be done by clicking the Prompt Tracking button on the menu bar. You can then open any story in the edit window independently from the position of the on-camera prompt output.

A. Yes. FILE -> PROPERTIES -> BANNER Tab -> Uncheck ENABLED

A. See our software tutorial on queues and skeletons: http://www.autocue-qtv.com/autocueppvid

A. Please see our software tutorial on changing the default pane for editing scripts: http://www.autocue-qtv.com/autocueppvid

A. Scale the output of the QBox at this menu selection: TOOLS -> OPTIONS -> PROMPT ENGINES -> PROMPT SETTINGS