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Teleprompter Software

 

teleprompter software image

Professional Teleprompter Software

If you are looking for professional teleprompter software then you have come to the right place.  With over 55 years in the teleprompter industry we have developed our own series of prompter software solutions which work with both Mac and PC.  Our software works with any teleprompter from any manufacturer.

Featuring various control options you can use your keyboard numbers or arrow keys, mouse or even ShuttleXpress to control the software with ease. Each version comes with dual screen functionality that reverses the script for reflection in the prompt monitor but keeps it the right way round on the computer.

You can also import QStart, .doc, .rtf and .txt files. You are not restricted to just one format and there is built in formatting and search functionality. You even have the ability to set markers in the script and assign keys to them.

Please note: an internet connection is required to register the license when first installing the software

QStart Teleprompter Software

QStart Teleprompting Software

QStart prompter software comes equipped with dual-screen functionality that can be used with any teleprompter made by any teleprompter manufacturer.

QStart MAC Teleprompting Software

QPro Prompting Software

QPro Prompting Software

The QPro prompting software is a robust software-only application designed for Professional shoots, without the need for live edits or newsroom interfaces.

QPro Prompting Software with Scroll Control

QMaster Teleprompting Software

QMaster Teleprompting Software

Our revolutionary QMaster software runs on a PC/ laptop, connecting to a compact external hardware component called the QBox via Ethernet (wired or wireless), serial or USB.

QMaster Software & QBox with Scroll Control

   Q. I’m not seeing any output on my second monitor?

A. In order to output correctly to two monitors you will need to enable multiple displays.  


   Windows XP

 

1) Close QStart if it is currently running
2) Right-click the desktop
3) Select “Properties”
4) Once the new box presents itself, click “Settings”
5) Make sure it is set to “Extend my Windows Desktop onto this monitor”. (see attached screenshot “WinDisplayPropsMultipleMonitors.png”)

*If you don’t see a #1 and #2 screens as pictured in the screenshot your computer is not picking up the external monitor. Make sure the external monitor is set to VGA input (*If the monitor allows multiple inputs, i.e. composite input) and that cables are securely plugged in on both ends.
7) Click “Apply”
8) Click “Ok”
9) Check to see if the screen is now showing up on the other monitor- if so you have succeeded!  

QStart-faq

   Windows 7

 

1) Close QStart if it currently running
2) Right-click on the desktop
3) Select “Screen Resolution”
4) Make sure the #1 and #2 monitors are coming up.
5) Click the drop-down down arrow next to “Multiple displays” and select “Extend these displays”. (see attached screenshot “Windows7 extended desktop.jpg).

*If you don’t see a #1 and #2 screens as pictured in the screenshot your computer is not picking up the external monitor. Make sure the external monitor is set to VGA input (*If the monitor allows multiple inputs, i.e. composite input) and that cables are securely plugged in on both ends.
6) Click “Apply”
7) Click “Ok”
8) Check to see if the screen is now showing up on the other monitor- if so you have succeeded!

qstart-faq

Q. How do I set the prompt output if it is not going to the right monitor or not showing at all after I have enabled multiple displays? What if the display is upside down?

1) If you are currently prompting, press “Escape” (ESC) on your keyboard. If not proceed to step two.
2) Click on the wrench icon to enter options.

qstart-faq-toolbar
3) Refer to the image below for a visual representation of all possible configurations.

qstart-faq
4) Click “Ok”
5) Start prompting again and any changes you made will now take effect. You may want to experiment to determine what works best for you.

Q. I’m using Windows XP; my prompt output is sluggish and jerky. Is there anything I can do to increase performance and reduce lag??

A. There are two approaches to consider when optimizing QStart on less capable hardware. The first involves adjusting the display sensitivity slider under QStart’s options.
The second method involves reducing the resolution and number of colors under Window’s display settings.

 

Method 1: Adjusting the display sensitivity.

1) If you are currently prompting, press “Escape” (ESC) on your keyboard. If not proceed to step two.
2) Click on the wrench icon to enter options.

qstart-faq-toolbar
3) Click on the tab under that box that says “Display Sensitivity”.
4) Click and hold in order to move the slider to the left. Then press OK and prompt.

qstart-faq

Method 2: Adjusting display settings

1) Right-click on the desktop
2) Select “Properties”
3) Once the new box presents itself, click “Settings”
4) Once you have the display settings window up, adjust the resolution down to 800x600 by moving the slider as far to the left as possible.
5) Click “Apply”
6) Click the down arrow under “Color Quality” and change the setting to “Medium (16 bit)”
7) Click “Apply”
8) Click “Ok”
9) You have now optimized your display settings as much as possible for the ability of your machine! If performance is still unacceptable consider upgrading to a more powerful computer that can handle dual-monitors effectively for prompting.
a. You can also contact our sales team for an upgrade to QPro if the output on just one monitor is smooth while the other isn’t. QPro will allow you to run in a copy-cat mode where the same screen appears on both and because of this your computer will no longer have to do double the work (this is not offered in QStart because it requires a broadcast standard monitor that features a hard-flip switch to flip the display).

qstart-display setting

Q. I’m using Windows 7; my prompt output is sluggish and jerky. Is there anything I can do to increase performance and reduce lag?

A. There are two approaches to consider when optimizing QStart on less capable hardware. The first involves adjusting the display sensitivity slider under QStart’s options.
The second method involves reducing the resolution and number of colors under Window’s display settings.

Method 1: Adjusting display sensitivity.

1) If you are currently prompting, press “Escape” (ESC) on your keyboard. If not proceed to step two.
2) Click on the wrench icon to enter options.

qstart-faq-toolbar

3) Click on the tab under that box that says “Display Sensitivity”.
4) Click and hold in order to move the slider to the left. Then press OK and prompt.

qstart-faq

Method 2: Adjusting display settings.

1) Right-click on the desktop
2) Select “Screen Resolution”
3) Click the down arrow on the same row as “Resolution” and select the lowest (bottommost) resolution you can.

qstart-faq

4) Now let’s click “Advanced settings”

qstart-faq

5) Click the tab under that box labeled “Monitor”
6) Underneath “Colors” you will see a drop down that selection that you can click.
7) Click the down arrow and make sure “High Color (16 bit)” is selected.
8) Click “Apply”
9) Click “Ok”

qstart-faq

10) You have now optimized your display settings as much as possible for the ability of your machine. If performance is still unacceptable consider upgrading to a more powerful computer that can handle dual-monitors effectively for prompting.
a. You can also contact our sales team for an upgrade to QPro if the output on just one monitor is smooth while the other isn’t. QPro will allow you to run in a copy-cat mode where the same screen appears on both and because of this your computer will no longer have to do double the work (this is not offered in QStart because it requires a broadcast standard monitor that features a hard-flip switch to flip the display).

Q. I want to see the prompt output on both screens. How do I do this?

1) If you are currently prompting, press “Escape” (ESC) on your keyboard. If not proceed to step two.
2) Click on the wrench icon to enter options.

qstart-faq-toolbar


3) Click on the tab under that box that says “Prompt Monitor”.
4) Click the box so that the prompt monitor is enabled.
5) Enter in a custom size with valid sizes of 1-100 (1% will be too tiny to see so it is recommended to go to at least 20%). If you want it to take up the whole screen enter in the value “100” or click “Full Screen”.

qstart-faq-prompt-output

Q. When I run QStart I get the error:
“An unexpected I/O has been detected and handled. The problem appears to be Error: OLE Control cannot be registered – module C:\QStart\Programs\ACtrlsU.ocx” is missing or invalid”?
After the error QStart won’t run. How do I fix this?

1) If you receive this error you will need to ensure you are running QStart from an administrative account and that QStart is set to run as an administrator.
2) To enable running QStart as an administrator right-click on the QStart icon on your desktop.
3) Select “Properties”

qstart-faq-error-message
4) Select “Compability”
5) Check the box next to “Run this program as an administrator”

qstart-faq-error

Q. I recently purchased QStart. After installation when I run it says it is an evaluation copy and will not let me prompt for longer than fifteen seconds. What’s wrong?

A.QStart will run in evaluation mode if the dongle is not installed correctly. Make sure the dongle (looks like a USB flash/thumb drive) is plugged into the computer.

If the dongle is plugged in and QStart is still stuck in evaluation mode then try plugging the dongle into a different USB port located elsewhere on the machine as pictured below.

If you are still unsuccessful please email us at softwaresupport@autocue.com and we will be glad to walk you through reinstalling the driver to alleviate this issue.

qstart-dongle

 

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Service & Support



service-support

Software support for teleprompters, scripting, newsroom and video servers is available immediately during working hours from any of our offices (London & New York). You can call any of these support teams, regardless of where you purchased your system.

Office Hours are as follows:

London (+44 208 665 2992)

09:00 to 18:00 (GMT)

New York (+1 212 929 7755)

09:00 to 17:00 (EST)

In addition we provide 24-hour support for those customers covered by an annual maintenance agreement.

Out of hours help can be obtained by calling, choosing the Support option given by the answering system, and then leaving a message including a clear contact name and number and a description of the problem. An engineer will call back within a few minutes.

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Software support for Teleprompters, scripting, newsroom and video servers is available immediately during working hours from any of our three offices (London, New York & Charlotte). You can call any of these support teams, regardless of where you purchased your system.

Q. How do I clean the teleprompter glass?

A. Glass should be carefully removed from the hood and cleaned in warm soapy water, or using a non-abrasive detergent. If you use a standard glass cleaning product, you will remove the reflective coating on the glass and it will need replacing.

Q. What is the latest version of the teleprompting, scripting and newsroom software and where can I download it?

A. The latest release build of all our teleprompting, scripting and newsroom software can be found in the downloads section. Please contact your local support team to request the password.

Q. Where can I purchase your products from?

A. Our Master and Professional products are sold through a dealer network. To find you local dealer, please go to the contact page and click on "Find your local dealer". If you are unable to find a dealer near you, please contact our sales team directly who will be able to help. Our Starter Series products can be purchased directly through this website or over the phone, and they can also be purchased from your local dealer.

Q. How long is my teleprompter under warranty?

A. All our Master Series monitors carry an extended 2-year warranty. All our Professional Series monitors, Starter Series monitors, controllers and other hardware carry a 1-year warranty. All metalwork carries a 3-year warranty. Software support is provided free of charge during office hours to our Prompting & Presentation customers for the lifetime of the product.

Q. I have a problem with one of your products, who should I contact?

A. In the first instance, you should contact your local dealer who will be able to provide first line support. If you purchased directly, or need to contact us directly, you should contact hardwaresupport@autocue.co.uk for all hardware related issues, or softwaresupport@autocue.co.uk for all software related issues.

Q. What are the pin outs for the serial foot control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

Q. What are the pin outs for the serial 2-button hand control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket.

Q. What are the pin outs for the serial multi-button hand control?

A. The pin outs are 2.3.4.5.7 on a 9-way D socket

Q. What are the pin outs for the Wincue foot control?

A. The pin outs are 9.10.11.12 on a 15-way D plug.

Q. What are the pin outs for the hybrid multi-button hand control?

A. The pin outs for the serial line are 2.3.4.5.7 on a 9-way D socket. The pin outs for the IMT line are 1.5.6.9 on a 9-way D plug.

Q. What are the pin outs for the IMT 2-button hand control?

A. The pin outs are 1.5.6.8.9 on a 9-way D plug.

Q. What are the pin outs for the IMT foot control?

A. The pin outs are 1.4.5.6.9 on a 9-way D plug.

Q. What is the standard and maximum length of the foot control cable?

A. The standard length of the foot control cable is 8m but it can be extended to a maximum of 100m on request.

Q. What is the standard and maximum length of the serial 2-button hand control cable?

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

Q. What is the standard and maximum length of the serial multi-button hand control cable?

A. The standard cable length is 1.5m but it can be extended to a maximum of 100m by request.

Q. What is the length of the video cable supplied with teleprompters?

A. The standard length is 25m - this can be extended by request.

Q. What is the length of the robotic conference stand data cable?

A. The standard cable length is 10m - this can be extended by request.

Q. What value potentiometer is used in the serial foot control?

A. 10K.

Q. What value potentiometer is used in the serial 2-button hand control?

A. 100K

Q. What value potentiometer is used in the serial multi-button hand control?

A. 10K.

Q. What value potentiometer is used in the Wincue foot control?

A. 470K.

Q. What is the filter factor of the teleprompter glass?

A. The filter factor of the teleprompter glass is 0.5 of a stop.

Q. Which way round does the teleprompter glass go?

A. The blue dot in the corner of the glass should face the presenter.

Q. What are the pin outs for the cue light?

A. The pin outs for the cue light are 1 and 3.

Q. What is the voltage and the current of the teleprompter cue light?

A. The voltage and current of the cue light is 12v 3w.

Q. What are the pin outs for the teleprompter cue light sensor?

A. The pin outs for the cue light sensor are 1 and 2.

Q. What are the pin outs for the teleprompter monitor D.C input?

A. The pin outs for the D.C input are +v4 and -v1.

Q. Can I change the connector of a Wincue or IMT foot control to use on a serial line?

A. No - the serial foot control has a different drive card and wiring to the others.

Q. How do I find the QBox MAC address?

A. Open a command prompt and ping the QBox by its IP address. Make sure you get a response. Type this command: arp –a {QBox IP address} (For example: arp –a 208.152.199.201) This will return the mac address.

Q. How do I display Arabic/ Other right to left complex languages on my teleprompter correctly?

A. If using a QBox, you will require a QBox with r2 firmware. Please also ensure you have bi-directionality setting on.

Q. Why does Arabic not justify correctly when scrolling down?

A. The setting 'Use temporary file for scroll buffers' needs be on (within Tools>Options>Prompt Engine>Settings)

Q. How do I configure QMaster 1.5 and QBox via zero-conf and crossover cable?

A. -Enable Zero-Conf (local probe) mode on QBox -Make sure PC or laptop is set to DHCP -Plug up crossover cable (or straight-thru with crossover adaptor) -Restart QBox and after reboot note IP address (should start with 169.254.x.x) and Hostname -Add this IP address into the PC hosts file along with the Hostname apppended with .local (eg. QBox0084.local). Use the localhost line in the hosts file as a guide to formatting. -In QMaster 1.5 when defining your QBox use the Hostname.local data rather than the IP address. -You should now be able to connect and prompt.

Q. When text/remarks/comments are marked to NOT be displayed (within ENPS) why does the prompter display it?

A. If text that has been marked as 'Not Prompted' within ENPS rundown yet appears on the prompter regardless check 'follow ENPS commands' is selected within the ENPS interface options.

Q. What languages will work in QPro?

A. QPro will work with any Unicode 2.0 compliant language.

Q. How do I turn on/off Auto-Save in QPro?

A. Tools->Options->Single Column Editor Prefs.

Q. How do I turn on/off the Cue Marker in QPro?

A. Tools>Options>Prompt Engine>Settings.

Q. How do I change the default font for scripts in QPro?

A. Tools>Options>File Based Queues>Single-column Defaults, click choose font, select font and restart QPro.

Q. Prompting is not smooth in QPro. How can I adjust the scroll control?

A. Tools>Options>Prompt Engine>Calibration. Click on Free, put your mouse on the red line and adjust it accordingly. Also ensure your PC's screen resolution is set to no higher than 800 x 600 and 256 colours.

Q. How do I adjust the location of my Cue Marker in QPro?

A. Tools->Options->Prompt Engine->Settings, adjust the width and test it. Note: Width will be grayed out if “No cue marker” is selected.

Q. Is there a way to stop QPro from creating a new blank script on startup?

A. Yes, Tools->Options->Startup->Open New Runorder (uncheck this option).

Q. I've just installed QPro - how do I get my scroll controller to work?

A. Go into Tools->Options->Scroll Controls. Highlight “standard” and click Delete. Click Add, type in a name and choose the appropriate controller. Keep the defaults and test the scroll control. If you have multiple COM ports on your pc you may need to test each port. You must delete the scroll control and restart QPro each time you want to test a different COM port.

Q. How do I capitalise the whole script? (not available in QStart)

A. This can be accomplished by selecting all text (Ctrl A) and toggling the case by pressing the Toggle Case button in the menu bar (a=A). You can also use the quick key command Alt F3 for all caps and Alt F2 to return to sentence case. These commands and shortcuts can be found under the FORMAT menu found at the top of your QMaster program window.

Q. What's the best way to format my script on a teleprompter?

A. Be sure to separate phrases and sentences in a paragraph with returns. If you can separate the beginnings and endings with spaces, it will make it much easier to read. Also take care to put more spaces at the end of an item - this will prevent the presenter from continuing to read when the item has come to an end.

Q. What font type should I use on a teleprompter?

A. Using a sans-serif font is highly recommended. It cuts down the visual clutter and when combined with the all-caps presentation, the script is very easy to read and is very standard across the industry - including videotape, news and live-event productions. Sans-serif means 'without feet'. Examples include Arial, Tahoma, Veranda.

Q. What font size should I use on a teleprompter?

A. There is no standard font size in the industry. Be sure to check the actual output of the prompter monitor so you can estimate the required font size for the application. Remember that font sizes that are too big will cause scroll speed issues for you as well as contextual issues for talent. Also keep in mind that offering fewer options can keep your job from becoming unnecessarily complicated- more likely than not, if it's good enough for you it will be good enough for talent. If it isn't good enough, talent will tell you and you can then make necessary adjustments. Adjust font size by clicking the font button (TT) on the menu bar or use the quick key combination Ctl F.

Q. What colour font and background should I use on the teleprompter?

A. Standard color is white text on black background. If talent has trouble with white on black, try yellow on black (this is the highest contrast color combination for the human eye). You can do this very quickly by using the quick keys Alt A to select all text and Alt 4 to change the text to yellow.

Q. What should I use inverse colours for on the teleprompter?

A. Inverse colors are usually used to display production cues that should not be spoken. These cues would include: - Item Title - Talent Name - Next Camera - Mark SOT or Video Clip You can invert text by selecting the word and pressing the inverse toggle button on the menu bar (AA) or by using the quick key Ctrl E. If talent prefers to read black text on a white background, use the command PROMPT -> INVERT COLOURS.

Q. How can I best cope with long words on my teleprompter?

A. Most prompter operators reduce the size of the font for large words so that they fit on a single line. Alternatively, you can toggle the word into lower case or you can hyphenate. Note that a hyphen will show up on the second line and has limited use.

Q. What is the cue timer and when should I use it? (Not available in QStart)

A. A cue timer is useful for ad-libbed segments. An example is an interview or an award acceptance speech. This will count down a pre-determined time and will display a message at the end. You can invoke this cue timer by clicking the white clock on the menu bar and start the countdown by clicking the red clock on the menu bar.

Q. How do I make live edits on my teleprompter? (QMaster only)

A. QMaster allows editing text while in the middle of prompting. The first step is to unlink the edit pane from the prompt video output. This can be done by clicking the Prompt Tracking button on the menu bar. You can then open any story in the edit window independently from the position of the on-camera prompt output.

Q. Can I hide banners from being prompted? (Not available in QStart)

A. Yes. FILE -> PROPERTIES -> BANNER Tab -> Uncheck ENABLED

Q. How do I create queues and skeletons?

A. See our software tutorial on queues and skeletons: http://www.autocue-qtv.com/autocueppvid

Q. How do I change the default pane for editing scripts?

A. Please see our software tutorial on changing the default pane for editing scripts: http://www.autocue-qtv.com/autocueppvid

Q. How Do I scale the the QBox teleprompter output so that wrapping and margins stay the same, but the overall size is increased/decreased?

A. Scale the output of the QBox at this menu selection: TOOLS -> OPTIONS -> PROMPT ENGINES -> PROMPT SETTINGS

Find out more

How to have edit screen appear in different pane when double clicking story link.

Autocue QTV Software Tutorial (Creating Queues and Skeletons)

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Prompting Software Demo


Please click the link dependant on your hardware.





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